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Frequently Asked Questions

How do I use My Shopping List?

Placing an order online at Mercesdesmedical.com using my My Shopping List.

Once logged in, hover over Shopping Options on the menu at the top of the page and then select Shopping List.

From there you have the option of choosing a list from the existing dropdown list.

Once you have selected and submitted your list selection, click the box next to the quantity to Add to Cart then click Add Items to Cart. If you would rather add all of the items to your cart, click Add List to Cart

From the Shopping Cart Detail, you can choose to Continue Shopping or Checkout Now.


How do I use My Shopping History to place an order?

Once logged in, hover over Shopping Options on the menu bar at the top of the page and then select Shopping History.

This will actually pull Your Purchase History. Enter report criteria or leave fields blank to pull back purchase history from the last two years.

Click Submit. You can sort the list by any of the list headers.

Other charge and promotional items will not have a quantity field, so you are not able to "reorder" them.

When you have located the item you wish to purchase, enter a number into the Quantity field and click the Add to Cart button prior to moving to the next page.

Failure to add selected items to the cart before moving to the next list page will result in previous page quantities not being added to the cart, only those quantities on the current page.


How do I use the Quick Order Pad?

The Quick Order Pad is for customers who know the item numbers they need to order. Rather than looking through a shopping list to make selections, they can enter the item number and quantity on the Quick Order Pad.

Select Quick Order Pad from the menu bar at the top of the page.

Enter the correct Mercedes Medical item number into the Item Code Field followed by the desired quantity.

Submit Order and items will be added to the cart


How can I change my password?

Once logged in, click My Account from the menu bar at the top of the page.

Under the Logon Information section, click Edit Information.

Enter a password of your choosing into the Password and Verify fields.

Click Submit You will receive confimation that your password has been changed.


Can I pay my open invoices online?

Absolutely! Once logged in, select the Pay My Bill option on the menu bar at the top of the page.

This will show all the open payables. Review the information and enter the amount you want to pay in the Payment Amount box to the right of the invoice

Payment amounts for the invoices may not be greater than the invoice amount

As you enter amounts for different invoices, the amounts will be totaled in the Total Amount to Apply field.

The Total Amount to Apply field can also be used to enter the total amount first and by clicking Apply Payment, the system will divide the amounts among the open invoices, e.g. if you have budgeted $40 for payments this month, you can enter that amount in the Total Amount to Apply field, then click Apply Payment. The system will allocate funds to the oldest invoices first. If you choose to enter the amounts yourself, it will keep a running total of what funds are still available for use in the Amount Left to Apply field. Let the system do the math for you!

system Applied Amount:

Or you can apply the amounts and see a running total of available funds:

Once you have entered all the of payment amounts, click Submit At this point, you will be able to enter your billing information. Click Submit.

Enter your credit card information. Click Review Order.

Perform a final review of your payment amounts and click Submit.

This will process your payment per the amounts requested!


How do I view past invoices?

Once logged in, select My Account from the menu bar at that top of the page. Under the Accounting Information section, select Invoice History.

This will pull all invoices under your account, from oldest to newest. You can sort by the Invoice Number, Invoice Date, PO number, Order number, or Invoice Value by clicking on the heading.

You also have the option to Export the list into an Excel spread sheet.If you click on the Invoice Number for a specific invoice it will automatically download a PDF of that invoice in your browser.


I can’t remember my password, how can I reset it?

Click the Log On/Off button on the menu bar at the top of the page. Select Forgot your password. A pop up box will appear asking for your email address (you must use the one you registered with). Enter your information and click Submit. Within the next new minutes you will receive an email with a link to reset your password. Follow the link and type in your new password, then type it again in the verify box and hit Submit.


How do I register my account online?

Once logged in, select the Register link on the menu bar at the top of the page.

Enter your information as required and click Submit

If you receive an error message that a duplicate email exists your email has already been registered on the Mercedes Medical Website. In this case you will need to reset your password in order to access your account. (See I can’t remember my password, how can I reset it? or contact a Customer Service representative at 800-331-2716 x 0)